Terms and conditions
※ SILKROADl follows the standard agreement terms provided by The Fair Trade Commission. The Fair Trade Commission Article No. 10023 Article 1 (Objective) The terms of agreement lists the objectives of the consumer rights and responsibilities in using SILKROAD (referred as "Company") operated by SILKROAD CO.(Company) in providing internet related services (referred to as "services"). ※ Terms of Agreement for E-commerce is also applied to the PC communication and wireless users. Article 2 (Definition) ①“Mall” was created by STARPACK for providing goods and/or services (referred as “goods”) to consumers by using electronic devices such as computers. Which also means STARPACK is a virtual store, a cybermall for trading goods. ②"Users" are members and nonmembers with access to the service of the "Company" following the terms and conditions. ③"Members" are registered consumers with access to continous services and informations provided by the "mall." ④"Nonmembers" are consumers with access to the services provided but are not registered at the "mall." Article 3 (Notification, explanation, and revision of Conditions) ① "Company" displays the terms and conditions, name of the CEO, the location (including the customer complaint resolution address), phone number, business registration number, fax number, e-mail address, mail order registration number, and privacy officer on main page (front page), making it easier for the customers to find it. Yet, terms are conditions are only visible on the connection page. ② "Company" shall activate pop-ups and connected pages before users agree to the terms and conditions, to ensure the important policy informations such as withdrawing, delivery responsibility, refund conditions, and etc. are understood by the users. ③ "Company" is eligible in changing the policy as long as the regulations under consumer protection act, terms and act on the regulation, freamework act on electronic commerce, electronic signature act, act on promotion of information and communication, network utilization, door to door sales act, and consumer protection act are followed. ④ "Company" will display a notice 7 days prior to a new policy effective date on the front page with the current conditions, reason(s) for revision, and effective date. If the revision is made against users, notice will be displayed at least 30 days prior to effective date. In this case, "Company" will clearly compare the previous contents and revised contents for users to understand. ⑤ If "Company" revises the policy, it is not applied to the previously completed contract but will only be applied to the new contract after the effective date. Yet, if an user prefers the revised policy for a concluded contract, terms and conditions may apply to a revised version within the approval of the "Company" under applicable provisions on Article 3. ⑥ Policy not mentioned in this terms and conditions such as E-commerce act, consumer protection act, act on the terms of the regulation, information and exchange commission, consumer protection guidelines and laws must be followed at all time. Article 4 (Providing and changing services) ① "Company" performs the tasks listed below. 1. Supplying information on goods and services, and/or forming purchase agreement. 2. Delivering goods and/or services once purchase agreement has been completed. 3. Practice other business/transaction "Company" chooses. ② 'Mall" may change the current product contents due to the technical specifications, sell-out, or through a new contract. In this case, immediate notice will be posted where goods and services are listed. ③ "Company" will inform users in case of change made in service contract, sold-out items, technical specifications and etc. through an available address. ④ "Company" will compensate for the damages made to a user in case of antecedent only when "Company" is proved intentional in the act. Otherwise, users will not be compensated. Article 5 (Service discontinuance) ① "Company" may temporarily discontinue in providing services, in case of technical issues such as telecommunications equipment maintenance, replacement or failure of communication devices, communication disruptions, and etc. ② "Company" will compensate for the damage done to a user or a third-person due to service's temporary discontinuance only when it is proven to be the "Company"s' negligence or intentions. Otherwise, users will not be compensated. ③ If service cannot be provided by the reasons including change of business direction, abandonment of business, unification between companies and etc. The “mall” will follow the protocol of article 8 and announce to all the customers before-hand to compensate the loss. However, either cash or spot payments or any mileage from the ‘Mall” will be sent back to the customers if the notification of based compensation wasn’t involved. Article 6 (Sign up) ① Users are to sign up/register and agree upon terms and conditions to become a member in the form provided by the ‘mall.’ ② Likewise to Section 1, ‘mall’ acknowledges user as a member if the applicant’s status meets any of the following below. 1. Membership will be denied if an applicant has been disqualified previously for what is based on Section 3 of Article 7 on this terms and conditions. Once the disqualification expired after 3 years, applicant may be approved for another membership. 2. If applicant has submitted false information, omission, and insistence. 3. If ‘mall’ finds technical difficulties in signing up for another member. ③ Membership registration contract is established for members after ‘mall’ has approved. ④ Under Section 15 of Article 1, a member is to notify the ‘mall’ immediately through e-mail and other method if any changes are made to the member information. Article 7 (Membership cancellation, disqualification, and etc.) ① A member may request for membership cancellation at any time and ‘mall’ must approve immediately. ② “Mall’ can discontinue a membership of any member meeting the listed points below. 1. If false information was submitted for membership registration. 2. If a member has not made full payment for goods and services offered by the ‘mall’ on due date. 3. If a member interrupts the usage of ‘mall’ for other users by identity theft and disrupting the order of e-commerce. 4. If a member performs any act banned by the law and/or public order and morals. ③ ‘Mall’ can disqualify a membership if same banned act happens more than twice even after stopping membership and limiting qualifications. ④ ‘Mall’ will expire the membership registration if membership disqualification takes place. In this case, member will be notified at least 30 days prior to the membership expiration. Article 8 (Notifications for members) ① ‘Mall’ is permitted in sending notifications out to assigned e-mail addresses provided by the members. ② ‘Mall’ will post a notification for over a whole week for minor members to avoid personal notifications. Yet, if notification is related to the member’s important trade/purchase, personal notifications will take place. Article 9 (Purchase application) ‘Mall’ users are to fill out purchase application forms provided by the ‘mall.’ Also, ‘mall’ must provide easy-to-understand content. Yet, members are excluded from Section 2 and Section 4. 1.Search and selection of goods and/or services. 2. Submit information such as full name, address, phone number, e-mail address (or mobile number). 3. Confirming terms and conditions, services limited to withdrawal, delivery fee, installation fee, and other related fees. 4. Agreeing or disagreeing by (mouse click) to this terms and conditions to the #3 above. 5. Agreeing to the confirmation of purchase application and related matters mention by the ‘mall.’ 6. Selection in payment method. Article 10 (Completion of contract) ① ‘Mall’ may not approve purchase application if an applicant meets one or more of the listed below. If a minor cannot get an adult consent during contract completion, minor can cancel the contract. 1. If false information, omission, and/or insistence is present. 2. In case of minor purchasing tobacco, alcohol, and other banned goods listed on minor protection law. 3. Other technical difficulties ‘mall’ announces for purchase application denial. ② ‘Mall’ acknowledges contract completion approval mentioned on Article 12, Section 1 by sending out notice to users. ③ ‘Mall’s’ approval sign shall include user’s purchase application validity, cancellation of the purchase completion, and other related information. Article 11 (Payment methods) ‘Mall’ takes payments in various form listed below. Yet, ‘mall’ cannot add fees and other amounts for goods and/or services it provides. 1. Phone banking, internet banking, mail banking, bank transfer, and other payments 2. Prepaid card, Check card, Credit card, and other card payments 3. Online deposit without a banking book 4. Payments made with electronic cash. 5. Payment upon receiving receipt 6. Payment through mileage and points earned at the ‘mall.’ 7. Payment made with gift certificates approved or validated by the ‘mall.’ 8. Other electronic payment methods Article 12 (Confirmation notice in receiving and change or cancelling the purchase application) ① ‘Mall’ will confirm user’s notification for purchase application. ② Users confirmed in receiving notifications are capable of immediate request for changing or canceling purchase application. ‘Mall’ take upon the request is product is yet to be delivered. Users must follow Article 15 if the payment has already been made. Article 13 (Supplying goods and/or services) ① ‘Mall’ prepares for shipment of the product (special made orders, packaging, and etc.) after the order was taken unless there is change in order for purchase to be delivered within 7 days. Yet, if the payment was only made partially, ‘mall’ will wait out 2 days before taking adequate action. ② ‘Mall’ clearly states the expected delivery date, delivery fee, and delivery method for the goods purchased by the user. If ‘mall’ exceeds the delivery date, ‘mall’ will compensate but only if ‘mall’ is proved to be not at fault. Article 14 (Refund) ‘Mall’ will instantly notify and refund the payment to users within 2 days of original payment date for reasons such as goods currently out of stock. Article 15 (Withdrawal and etc.) ① Users who signed the contract for purchasing goods at the ‘mall’ can withdraw within 7 days of confirmation notification. ② Users cannot exchange or return after receiving goods and/or services for #1 listed below. 1. Is user is responsible for the damage to the product (yet, user can withdraw if package was broken in order to confirm goods content.) 2. In case of decrease in the value of goods and/or services due to user’s use or partial use. 3. In case decreased value of difficulty in reselling the product for exceeding time frame. 4. In case of damaging the package of the product with renewable same functions. ③ User’s withdrawal is not limited if ‘mall’ failed to list the withdrawal form where user can easily find it as listed on Article 2, Section 2 and 4. ④ User can make a withdrawal within 30 days of finding out that content is different from advertisement or specification content. Article 16 (Effectiveness of withdrawal and etc.) ① ‘Mall’ will refund the payment within 3 days of received returned item. ‘Mall’ will also pay for the delayed fee if that’s the case noted on fair trade committee. ② In case of refund for payments made electronically, ‘mall’ will cancel the approved payment for credit card to avoid fee. ③ User pays for the shipment for return of goods and/or services withdrawal. ‘Mall’ does not compensate to users for withdrawal. Yet, ‘mall’ is responsible if the specification or advertisement differs. ④ ‘Mall’ will clearly state that users pay for the shipment of withdrawal when returning goods. Article 17 (Privacy protection) ① ‘Mall’ will collect the least amount of personal information for purchase contract. Other informations are up to users to list. 1.Name 2. Social Security Number (for members only) or foreigner license number 3. Address 4. Phone number 5. ID in wish (only for members) 6. Preferred password (only for members) 7. E-mail address (or mobile phone number) ② ‘Mall’ will get agreement for collecting the user’s personal information for distinguishing individuals. ③ Provided information cannot be given to a 3rd person without the consent of user and ‘mall’ will be held responsible except for what is listed below. 1. Proving the least information (name, address, phone number) to the couriers for delivery. 2. To create statistics without providing information to distinguish personnel. 3. Payments requiring information for purchasing/trading goods and/or services. 4. To identify user to avoid identity theft. 5. For cases demanding its necessity in lawful regulations. ④ ‘Mall’ is to get agreement from the user if such personal informations (company, name, phone number, and other contact information) are used to provide it to 3rd person as listed on Article 2, 3 and Article 22, Section 2. ⑤ User can always view or request change in personal information which ‘mall’ has. ‘Mall’ will not use person information of the user unless indicated so. ⑥ ‘Mall’ will have the least administrator to protect personal information from being viewed by many administrators. Administrators are held fully responsible for identity theft, leaking of personal information, and change in personal information. ⑦ ‘Mall’ or the 3rd party with collected informations will destroy once purpose is met. Article 18 (“Mall’s” obligations) ① ‘Mall’ will continue to provide safe goods and/or serviced to the users. Also, ‘mall’ will not perform acts banned by the law or against public order and morals. ② ‘Mall’ will provide safe internet services with protection system to protect users’ personal information (including credit information). ③ ‘Mall’ will compensate of the damage done by false advertisements against users listed at Article 3. ④ ‘Mall’ will not send out unwanted advertising e-mails to the users. Article 19 (Oligations of members’ IDs and passwords) ① Members are responsible the caring their own IDs and passwords other than what is announced on Article 17. ② Members are not to let a 3rd person use their IDs and passwords. ③ Members are to instantly notify the ‘mall’ if informed of ID and password theft. Must follow the ‘mall’s’ rules when in process of ‘mall’ in in guidance. Article 20 (Obligations of users) Users are banned from performing acts listed below. 1. Entering false information when applying or changing membership. 2. Performing identity theft of another person. 3. Changing the posted information of the ‘mall.’ 4. Transferring or giving off ‘mall’s’ informations (computer programming and etc.) 5. Performing infringe on the rights of 3rd parties and intellectual property rights of the ‘mall.’ 6. Acts such as defamation of the ‘mall’ or the 3rd parties to distrupt business operation. 7. Posting violent messages, videos, records, and others which may be against public order and morals. Article 21 (Relation between the connected and disconnected ‘mall’) ① The upper mall and the lower mall is connected hyperlink. For example, disconnected mall, also the upper mall is (web site) and the connected mall, also the lower mall is (website). ② Connected mall and disconnected mall does is not responsible for the independently supplying goods and/or services; ‘mall’ is not responsible for connected to pop-ups at front page. Article 22 (Resrictions on rights of attribution) ① The literary work of the ‘mall’ is restricted to the ‘mall’s’ attribution. ② Users cannot misuse the information earned from the mall to the 3rd person by copying, printing, publishing, distributing, broadcasting, and etc without the ‘mall’s’ consent. ③ ‘Mall’ must notify the user when using user’s attributions under regulation. Article 23 (Dispute resolution) ① ‘Mall’ operates compensation processing mechanism to compensate and reflect on users’ opinions and complaints. ② ‘Mall’ takes priority in solving users’ submitted complaints and opinions. Yet, user will be notified if the resolution is not quick. ③ ‘Mall’ may follow the regulations of e-commerce disputes, fair trade commission, and dispute adjustment authority in order to resolve disputes between users. Article 24 (Jurisdiction and governing law) ① Lawsuit between the ‘mall’ and user issuing e-commerce dispute is addressed at each users’. If a user does not have an address, user may list the address of a district court. If the address of the user is obscure or listed in another country at that period, lawsuit will be filed in the competent court on civil procedure. ② Korean law will be applied for lawsuit raised in e-commerce between the ‘mall’ and user.
I agree to the terms of the agreement.
Policies on Private Information Processing
The 『personal information』 is the relevant information such as individual’s name, social security number etc. by which the person can be identified(including information that can be used only to combine with other information to identify). Silkroad Co., Ltd. abides by 『the Regulation on Promotion of Information and Communications Network Utilization and Information Protection (the "Information Network Act")』 and obeys Article 27-2 (disclosure of privacy policies). When asked how your personal information be used for any purpose and methods, we will let you inform whether any measures are being taken to protect personal information. Silkroad Co., Ltd. has established 『Privacy Policy』 and revealed it for your convenience to check anytime.
I agree to the terms of the Private Policy Guidance.
